Large Electrical Lighting Retailer – Crypto ransomware attack

Problem

Fragmented IT infrastructure – multiple contracts for different services, leaving gaps in security and efficiency; unclear who was
correct point of contact when an issue occurred; as a result, they experienced multiple breaches of their systems, costing thousands in
downtime and ransomware fees

ACS came on-board 8 years ago as a consultant for online backup systems and solutions. Shortly afterward, the company experienced a
damaging ransomware attack that encrypted all files on their network and effectively shut down their business.

Solution

As we were their online backup and recovery providers, we restored the latest backup quickly, and got their system back up and
running with minimal fuss. Unfortunately, the company experienced another ransomware attack causing similar problems again. ACS met with the management
team, performed a full review of their systems and processes, identified the issue (employees clicking on suspicious links in their email), and
recommended installing a SonicWall TZ firewall to combat the email issue and protect their network.

 

Results

We installed this system three years ago and they have not experienced an attack since. We consult with them regularly, have advised
the removal of multiple ad-hoc providers and instead employ an all-encompassing solution that doesn’t leave any gaps.


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